Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs) page! Here, we've compiled answers to some common questions about our website, products, and services. If you have any additional inquiries or need further assistance, please don't hesitate to contact our customer support team. We are here to help!
What is QCV Collection? QCV Collection is an online store specializing in high-end fashion and accessories for both men and women. We curate a wide range of luxury brands, ensuring that our customers have access to the latest trends and timeless classics.
Are the products sold on QCV Collection authentic? Absolutely! We take great pride in offering only authentic products sourced directly from trusted suppliers and manufacturers. Each item undergoes a rigorous authentication process before it is made available for sale on our website. We stand behind the authenticity of every product we sell.
How can I be sure that an item will fit me correctly? To assist you in finding the perfect fit, we provide detailed Western and European sizes for products whenever possible. We recommend referring to these size charts before making a purchase. If you have any specific questions regarding sizing or need additional assistance, please reach out to our customer support team.
What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Klarna and other secure online payment options. Rest assured that we prioritize the security of your payment information.
Do you offer international shipping? Yes, we offer international shipping to many countries worldwide. However, please note that some restrictions may apply depending on the destination. During the checkout process, you can review the available shipping options and applicable fees.
How long will it take to receive my order? The estimated delivery time depends on various factors, including the shipping method chosen and the destination. Standard delivery for the United States is 3-5 days, and 2-3 days for the Europe. Once your order is placed, we will provide you with a tracking number so you can monitor its progress. For more specific delivery timeframes, please refer to our Shipping and Delivery page or contact our customer support team.
What is your return and exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free 7-day return and exchange policy. Please review our Returns and Exchanges page for detailed instructions and eligibility criteria.
Can I cancel or modify my order after it has been placed? We strive to process and ship orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made after an order is placed, we will do our best to accommodate your request.
How can I contact your customer support team? You can reach our friendly customer support team by emailing email@example.com or by texting +1 305-349-3506. We are available Monday through Saturday from 10am EST to 6pm EST to assist you with any questions, concerns, or inquiries you may have.
We hope these FAQs have addressed your queries. If you have any further questions or need personalized assistance, please don't hesitate to reach out. We're dedicated to providing exceptional customer service and ensuring your shopping experience with QCV Collection is enjoyable and satisfying.